Return and Refund Policy

Last updated: August 2026

Return Window

You have 30 days from the date of receipt of your physical product to request a return. After this period, we are unable to offer refunds or exchanges.

To start the process, please contact us first at siverion.oficial@gmail.com If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted, and returns sent directly to the manufacturer will not be processed.

Exception for Digital Products (PDF Files and Downloadable Content): In accordance with Article 16(m) of Directive 2011/83/EU of the European Union and Article 103(m) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), the statutory 14-day right of withdrawal and standard return periods do not apply to the supply of digital content not supplied on a tangible medium.

By purchasing a digital product on our store and requesting immediate access or download, you expressly consent to the immediate performance of the contract and acknowledge that you irrevocably forfeit your right of withdrawal and refund once the download link is provided or the download has started. All sales of digital files are final.

In case of technical issues (corrupted file, broken link, or unreadable document), please contact us at siverion.oficial@gmail.com within 48 hours of purchase with your order number, and we will verify the error and provide a working replacement link.

Item Condition

To be eligible for a return on a physical product, the item must be in the same condition as when you received it — unused and in its original packaging. You will also need your receipt or proof of purchase.

Situations where only a partial refund will be granted:

  • Books with obvious signs of use.
  • CDs, DVDs, software, video games, cassettes or vinyl records that have been opened.
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Non-Returnable Items

For hygiene, safety or product nature reasons, we do not accept returns on:

  • Perishable goods (food, flowers, newspapers, magazines).
  • Intimate or sanitary items.
  • Hazardous materials, flammable liquids or gases.
  • Gift cards.
  • Downloadable software or digital content.
  • Some health and personal care items.

Damages & Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us at siverion.oficial@gmail.com within 48 hours of receipt, attaching photos of the product and the packaging. We will review the case and, as appropriate, offer a partial or full refund. We do not automatically reship items. If the customer wishes to receive a new item, they must place a new order once the issue has been resolved.

Shipping Costs

Return shipping costs for physical products are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a tracked shipping service. We are not responsible for returns that do not reach our facilities.

  • For items valued over 75€, we also recommend purchasing shipping insurance.

Exchanges

We do not offer direct exchanges or reshipments. If you receive a defective or damaged physical product, please contact us at siverion.oficial@gmail.com with photos of the product and packaging within 48 hours of receipt. We will evaluate each case individually and, if applicable, offer a partial or full refund depending on the nature of the problem. If you wish to receive a new item, you must place a new order once the issue has been resolved.

Refunds

Once your physical item is received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, it will be automatically processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to post the refund.

If you have not yet received your refund:

  1. Check your bank account again.
  2. Contact your bank or credit card company.
  3. If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at siverion.oficial@gmail.com